Your Privacy Is Our Responsibility

This Privacy Policy applies to the jz011 platform and all its services. When you register, play, or contact us on jz011, you voluntarily provide certain information. This policy explains what we use that information for, how long we keep it, and how we keep it secure.

We believe you should have control over your own personal information. That is why our privacy policy is presented in plain language, section by section, so you can understand everything fully.

The following types of information may be collected for your use of the jz011 platform and for security purposes:

1.1 Identity Information

• Full name and date of birth
• Email address
• Mobile number
• National ID card or passport details (for identity verification)

1.2 Financial Information

• Deposit and withdrawal records
• Payment method details — relevant information related to bKash, Nagad, Rocket, or bank transfers
• Transaction history and amounts

1.3 Technical Information

• IP address and device identifier information
• Browser type and operating system
• Site access times and page visit history
• Cookie and session data

1.4 Communication Information

• Records of your conversations with us via live chat or email
• Details of complaints or requests

jz011 collects your information in the following ways:

• Directly provided information: Information you provide yourself through account registration, payment forms, or support requests.
• Automatic collection: When you use our platform, technical information is automatically collected from your device and browser.
• Cookie technology: Our site uses cookies and similar technologies to remember your preferences and improve site functionality.
• Third-party services: Relevant information may be received from trusted third parties for identity verification or payment processing purposes.

jz011 uses your information only for specific, fair, and lawful purposes. The reasons we use your information are:

3.1 Account Management and Verification

Information is needed to create and manage your account and to verify your identity. This ensures that each account belongs to a real person and that age restrictions are being followed.

3.2 Payment Processing

Financial information is essential to complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.

3.3 Customer Support

Our 24/7 support team uses your communication history to respond to your requests, complaints, or questions accurately and promptly.

3.4 Security and Fraud Prevention

Technical information is analyzed to prevent fraudulent activity, unauthorized access, and account hacking.

3.5 Responsible Gaming

By monitoring your gaming behavior, we can activate responsible gaming tools when needed — to protect your interests.

3.6 Legal Obligations

It may be necessary to retain or disclose information to comply with applicable laws and regulations, or at the request of regulatory authorities.

jz011 never sells your personal information to third parties. However, information may be shared in specific circumstances:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, or banking partners to complete transactions.
• Identity verification services: Limited information may be shared with trusted service providers for KYC (Know Your Customer) verification.
• Technology partners: With contracted technology service providers to operate the platform and ensure security.
• Legal authorities: Information may be disclosed under court orders or applicable legal obligations.

Our agreements with all third parties include privacy protection clauses. They may use your information only for the specified purposes.

jz011 follows industry-standard technology and practices to ensure the security of your information:

• SSL/TLS encryption: All data transmission between your browser and our servers is encrypted.
• Encrypted storage: Sensitive information is stored on servers in an encrypted state.
• Access controls: Only authorized staff have limited access to the information they need.
• Regular audits: System security is regularly tested and updated.
• Firewall and intrusion prevention: Advanced technology is active to protect against external attacks.

Please keep in mind that no organization can guarantee 100% security on the internet. Keeping your account password confidential and reporting any suspicious activity to us immediately is also part of your responsibility.

jz011 retains your information only for as long as necessary. The general policy is as follows:

• Active accounts: All information is retained for as long as your account remains active.
• Closed accounts: Even after an account is closed, information may be retained for a specified period in accordance with legal and regulatory obligations.
• Financial transaction records: Long-term retention may be required in accordance with financial regulations.
• Marketing communications: If you withdraw your consent, marketing communications will be stopped immediately.

Once the specified period ends, information is securely deleted or anonymized so that you can no longer be identified from it.

You have certain important rights regarding your personal information. jz011 respects these rights:

7.1 Right to Know

You can ask our support team at any time to find out what information we hold about you.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you have the right to request a correction.

7.3 Right to Erasure

In certain circumstances (such as where there is no legal obligation to retain data), you may request that your information be deleted. If a legal retention obligation applies, we will let you know.

7.4 Right to Object to Processing

You have the right to object to marketing communications or profiling. Once your request is received, that process will be stopped promptly.

7.5 Right to Data Portability

You may request the information you have provided in a structured, commonly readable format.

Cookies are small data files stored on your device. jz011 uses the following types of cookies:

• Essential cookies: Essential for the site to function properly — login sessions, security tokens, and so on.
• Functionality cookies: Help remember your preferences, such as language.
• Analytical cookies: Collect anonymous traffic data to understand site usage, which helps us improve our services.

You can delete cookies or stop them from being saved in the future at any time from your browser settings. However, disabling essential cookies may mean some core features of the site are unavailable.

jz011 is for people aged 21 and above only. We do not knowingly collect any information from minors.

The registration process includes an age verification step. If we become aware that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed.

If you believe a minor has created an account, please let us know at [email protected].

jz011 reserves the right to change or update this privacy policy as needed. If significant changes are made, we will notify you in the following ways:

• Displaying a notification on the platform
• Sending details of the changes to your registered email
• Updating the "Last Updated" date at the top of this page

Continuing to use the platform after changes have been made will be considered your agreement to the updated policy. We therefore recommend reviewing this page regularly.